Client Support Executive

Full-time, Permanent

$50-60k

1 week ago in Customer Service

Job Description:

Our client, a business consulting firm specializing in sales and storytelling training requires a Client Support Executive (CSE) to join their team.This is an exciting new role which will be varied, often challenging and offers unrivalled exposure to multi-national organisations who expect the very best. The role is client facing and is flexibly based, at home, with occasional travel required for meetings.

Responsibilities:

  • Deal with all client enquirers in a prompt and efficient manner
  • Arrange the correct number of review & development meetings per client
  • Prepare / create materials for client calls / meetings and pitches as directed by Client Director
  • Attend client meetings (virtually or in person) where essential for relationship
  • Identify new opportunities and report back to business
  • Create edgy, relevant and compelling bespoke client proposals, costings, pitch materials and other collateral
  • Support Client Director in delivery of the engagement plan for each clients’ key stakeholders
  • Set up clients on learning platform
  • Support contract (re-)negotiations where required
  • Completion of all required documentation for each training programme (in line with client SLA where applicable)
  • Allocation of suitable facilitator resource to client projects
  • Proactively take ownership and drive clear and accurate communication to relevant internal and external stakeholders to facilitate the successful execution of client training programmes
  • Maintain accurate stakeholder records
  • Provide management team with input for quarterly projection meetings
  • Record and report on all client KPIs / SLAs as contractually required by client(s) / business
  • Create case-studies and obtain testimonials
  • Create, update and maintain reports including monthly forecasting, client programme/project profitability, client KPIs/SLAs
  • Production of webinar format training workshops as required
  • Contribution to the continuous improvement of how we deliver our content ‘virtually’
  • Support to Engagement Director and Clients Directors
  • Support any other activities which are reasonable for the business to request

Qualifications:

  • Fluent in French and English
  • Advanced MS Office – Excel, Word and PowerPoint
  • Knowledge of Publishing technologies and authoring tools e.g. Articulate, Captivate (desirable)
  • Takes a proactive approach to own development
  • Embraces new learning and technologies
  • Shares learning and implements improvements quickly and efficiently
  • Experience within a customer facing / customer service role (essential)
  • Strong administrative background in a fast paced, multi task environment
  • Working knowledge of Customer Relationship Management systems and virtual meeting platforms
  • Effective communication skills both oral and written
  • An eye for detail, analytical and technology minded
  • Strong organisational skills
  • Diligent and supportive nature
  • Ability to effectively prioritize and re-prioritize at the drop of a hat
  • Self-motivated and confident to deal with varied client demands

TDS Personnel is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.

Apply For The Job

Other Jobs You May Like